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Virginia Insurance Counseling and Assistance Program

VICAP'S MISSION
The mission of The Virginia Insurance Counseling and Assistance Program (VICAP) is to educate, counsel, and assist Medicare Beneficiaries with their insurance needs. This includes plan comparisons, Medicare enrollment, plan and billing complaints and 'Extra Help' for part D assistance applications.

WHAT IS VICAP?
The VICAP program is the same as your SHIP (State Health Insurance Program) Counseling. Calling 1-800 Medicare and asking for your local counselor will connect you with the VICAP counselor in your area. The VICAP program is mandated by the Centers of Medicare Services (CMS), and is federally funded.

WHO ARE THE VICAP COUNSELORS?
Counselors are concerned staff and volunteers who receive special training and supervision on health insurance counseling issues. They are not connected with any insurance company, nor are they licensed to sell insurance. Their purpose is to serve you objectively and confidentially. We help you make informed decisions about your Medicare insurance.

HOW IS VICAP COUNSELING PROVIDED?
Depending on your needs, counseling can be provided by telephone or in person.

HOW MUCH DOES VICAP COUNSELING COST?
There is no cost for this service. If they wish, clients may make a voluntary donation to their Area Agency on Aging to help defray the cost of the service.

HOW WILL VICAP HELP ME?
  • By explaining insurance benefits and helping you understand, file, or resolve problems with Medicare and claims.
  • By helping you compare Medicare supplemental policies, drug plans, and Medicare Advantage plans sold in your area and that covers your specific needs.
  • By providing you with information about Medicare Savings Program and Extra Help programs that help cut the cost of your medication and premiums.

HOW CAN I REACH A VICAP COUNSELOR?
If you are interested in scheduling an appointment with a counselor or get more information, or to schedule a presentation for your senior or civic group, or you're interested in volunteering to help with our program just contact:


Jo Ann Powell, VICAP Coordinator/Counselor
Email:  japowell@lcaaa.org
or

Lake Country Area Agency on Aging
1105 West Danville St.
South Hill, Virginia 23970

Phone (434) 447-7661 - Fax (434) 447-4074
Toll Free 1-800-252-4464 (Within VA.)
E-Mail: lakecaaa@lcaaa.org


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